Privacy Policy

Effective Date: March 10, 2026

Last Updated: March 10, 2026

TurboBunny Platform ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us through SMS, email, or other communication channels. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our services.

1.1 Personal Information You Provide

• Full name (first and last)
• Mobile phone number and home/work phone numbers
• Email address
• Mailing address
• Vehicle information (make, model, year, VIN, license plate, mileage)
• Service history and repair records
• Payment information (credit/debit card numbers, billing address)
• Communication preferences

1.2 Information Collected Automatically

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website or source
• Cookies and similar tracking technologies
• Consent verification data (timestamps, IP addresses for regulatory compliance)

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing automotive repair and maintenance services
• Scheduling and managing appointments
• Sending appointment reminders and confirmations via SMS and email
• Providing service estimates and obtaining your approval
• Sending repair status updates and notifications
• Generating and delivering invoices and payment reminders
• Maintaining vehicle service history records
• Processing payments and managing accounts
• Communicating important information about your vehicle
• Improving our services and customer experience
• Complying with legal and regulatory obligations

3. SMS/Text Messaging

By opting in to our SMS service, you expressly consent to receive recurring automated text messages from TurboBunny Platform. These messages may include appointment reminders, service updates, estimate approvals, invoice notifications, and other service-related communications. Message frequency varies based on your service activity; you may receive up to 15 messages per month. Standard message and data rates may apply depending on your mobile carrier and plan.

You may opt out of SMS messages at any time by replying STOP to any message. After opting out, you will receive a final confirmation message. You may opt back in at any time by completing a new consent form. For help, reply HELP to any message or contact us directly at +1 (480) 202-8764.

Consent to receive SMS messages is not a condition of purchasing any goods or services from TurboBunny Platform.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following circumstances:

• Service Providers: SMS delivery providers (e.g., Twilio), payment processors, and cloud hosting services that assist us in operating our business, solely for the purpose of providing services on our behalf
• Parts Suppliers: When necessary to order parts for your vehicle repair, we may share relevant vehicle information with parts suppliers
• Legal Requirements: When required by law, subpoena, court order, or governmental regulation
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets
• Safety: To protect the rights, property, or safety of TurboBunny Platform, our customers, or others

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. You can control cookie preferences through your browser settings. Disabling cookies may affect certain functionality of our website.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, access controls, and regular security assessments. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, provide our services, and comply with legal obligations. Specifically:

• Customer and vehicle records are retained for the duration of the customer relationship and for 7 years thereafter
• SMS consent records are retained for a minimum of 5 years for telecommunications compliance, even after opt-out
• Financial and payment records are retained as required by applicable tax and accounting regulations
• Website analytics data is retained for up to 2 years

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Opt out of SMS communications, email marketing, or other non-essential communications at any time
• Portability: Request your data in a portable, machine-readable format
• Withdraw Consent: Withdraw consent for data processing where consent is the legal basis

To exercise any of these rights, please contact us using the information provided in Section 11 below. We will respond to your request within 30 days.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

12. Supported SMS Carriers

Our SMS service is compatible with all major US wireless carriers, including but not limited to AT&T, Verizon, T-Mobile, Sprint, and US Cellular. Carriers are not liable for delayed or undelivered messages. T-Mobile is not liable for delayed or undelivered messages.